Privacy Policy

1. Introduction

Elevator360 ("we", "our", or "us") operates a lift management and service platform designed for elevator service companies and building operators. This Privacy Policy explains what information we collect when you use our platform, how we use that information, and the choices you have regarding your data.

By accessing or using Elevator360, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

Account and Identity Information

When you register for an account or invite team members, we collect:

• Full name and email address
• Company or organisation name
• Job title and role
• Phone number (if provided)
• Billing address and payment details (processed by our payment provider)

Platform Usage Data

As you interact with the platform, we automatically collect:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, screen resolution)
• Feature usage patterns and session duration
• Error reports and diagnostic information

Customer and Operational Data

Data you enter while operating the platform — such as elevator records, job schedules, customer contacts, and maintenance histories — is stored on our infrastructure on your behalf. You retain ownership of this data.

3. How We Use Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving the Elevator360 platform
• Processing your account registration and managing authentication
• Sending transactional emails (job confirmations, reminders, alerts)
• Responding to support requests and troubleshooting issues
• Analysing usage patterns to guide product development
• Detecting and preventing fraud, abuse, or security incidents
• Complying with legal obligations

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances:

Service Providers

We engage trusted third-party vendors to operate the platform on our behalf. These providers are contractually bound to process data only as instructed and to maintain appropriate security standards. Current categories include:

• Cloud infrastructure and hosting (data storage, compute)
• Payment processing (billing and subscription management)
• Product analytics (aggregated, anonymised usage metrics)
• Transactional email delivery
• Error monitoring and logging

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Elevator360, its users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or a prominent notice on the platform before data is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest
• Role-based access controls limiting data access to authorised personnel
• Regular security assessments and dependency audits
• Secure software development practices

No system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted over the internet. If you believe your account has been compromised, contact us immediately at support@elevator360.in.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the platform services. Specifically:

• Account data is retained for the duration of the subscription and deleted within 90 days of account closure upon request
• Operational data (elevator records, job history) is retained for the period specified in your service agreement
• Log and analytics data is retained for up to 12 months
• Billing records are retained for 7 years to comply with financial regulations

After the applicable retention period, data is either deleted or anonymised so it can no longer be associated with an individual.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal retention obligations)
• Portability — receive your data in a structured, machine-readable format
• Restriction — request that we limit how we process your data
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, email us at support@elevator360.in. We will respond within 30 days. We may ask you to verify your identity before processing the request.

8. Cookies & Tracking

Elevator360 uses cookies and similar tracking technologies to operate and improve the platform.

Essential Cookies

Required for the platform to function. These include session cookies for authentication and security tokens. You cannot opt out of these while using the platform.

Analytics Cookies

Used to understand how users interact with the platform. Data collected is aggregated and anonymised. You may opt out of analytics tracking through your account settings or by using browser-level controls.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality. For more information, refer to your browser's help documentation.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send an email notification to account holders
• Display an in-platform notice for significant changes

Your continued use of Elevator360 after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our privacy team:

If you are located in a jurisdiction with a data protection authority and are unsatisfied with our response, you have the right to lodge a complaint with that authority.