Built for teams who keep buildings running
Elevator360 is operational software for lift service companies — built to replace spreadsheets, phone coordination, and manual processes with a structured system that works at scale.
2,400+
Lifts managed
98%
AMC renewal rate
4 hrs
Avg. response time
No spreadsheets. Structured workflows only.
Every lift, contract, and job tracked.
Technicians operate with real-time data.
Breakdowns handled with priority logic.
AMCs managed proactively, not reactively.
Why we built this
The lift service industry was running on the wrong tools
Elevator maintenance is a high-accountability business. Contracts have deadlines. Breakdowns have SLAs. Technicians need the right information before they reach a site. Getting any of this wrong has direct consequences — for clients, for compliance, and for revenue.
Despite this, most lift service companies were managing their operations with a combination of Excel sheets, WhatsApp groups, and tribal knowledge. Not because they preferred it — but because purpose-built software for this industry didn't exist in a form that actually fit how they worked.
Contracts tracked in Excel
AMC expiry dates buried in shared spreadsheets — no alerts, no audit trail, no single source of truth.
Jobs assigned over WhatsApp
Technicians received job details via chat messages. No structured handoff, no history, no accountability.
No visibility across sites
Managers had no live view of which lifts were active, overdue, or in breakdown — until a client called.
Reporting done manually
Monthly SLA reports compiled by hand from multiple sources. Hours of work for data that should be instant.
Elevator360 was built to address exactly these gaps — not as a generic project management tool adapted to the industry, but as software designed around how lift service operations actually run.
What we do
One system for the full service lifecycle
Elevator360 covers everything from the moment a lift is installed to the moment a service report is filed — with no gaps in between.
Lead-to-Customer Pipeline
Full CRM flow from enquiry capture through qualification, follow-up, quotation, and conversion — with salesperson assignment and pipeline visibility built in.
AMC Management
Central register for all annual maintenance contracts. Track expiry, renewal status, covered lifts, visit schedules, and billing — with automated alerts before anything lapses.
Breakdown Tracking
Every breakdown is logged with time, location, reported fault, and priority. Each case moves through a defined workflow — open, assigned, in-progress, resolved — with a full audit trail.
Technician Workflows
Jobs are assigned with full context: lift specs, service history, parts availability, and SLA deadlines. Technicians know exactly what they're walking into before they reach the site.
Preventive Maintenance
PM schedules auto-generated from contract terms. Upcoming visits are visible in a calendar view with reminders, so nothing falls through because someone forgot to check a spreadsheet.
Job & Work Assignment
Single interface for all job types — service, breakdown, inspection, and installation. Smart assignment, priority queuing, SLA timers, and digital customer sign-off at close.
Real-time Fleet Status
Live view across every lift in your portfolio — operational, scheduled, overdue, or in breakdown. No more calling site managers to find out what's happening.
Reporting & Analytics
Uptime reports, SLA compliance, technician productivity, and AMC revenue — generated from live data. Useful for client reporting, internal reviews, and business decisions.
AI Business Insights
Analyzes system data to surface revenue trends, renewal risks, and performance anomalies automatically. Admins can query live data in plain English and get instant answers.
Mobile App for Field Teams
React Native app for Android and iOS with push notifications, offline job sync, camera for completion photos, and GPS check-ins — built for technicians working in the field.
Who it's for
Designed for specific roles with specific problems
Not a generic operations tool. Elevator360 is built around the exact workflows and pain points of the lift service industry.
Elevator companies
Managing 50–500+ lifts under AMC
- You have multiple clients, each with their own contract terms, visit schedules, and SLA expectations
- Your operations team is coordinating technicians across sites manually — via calls and chat
- You need proof of service visits for audits and renewals but building that report takes hours
- AMC renewals slip because there's no automated reminder — just whoever happens to remember
Service & maintenance teams
Field teams handling breakdowns and PM visits
- You get breakdown calls with no context — no fault history, no parts list, no priority level
- PM visits are scheduled informally and often de-prioritised when breakdowns pile up
- There's no structured handoff between the office and the field for each job
- Service reports are written on paper or in WhatsApp messages that no one archives
Facility managers
Responsible for lift uptime in a building or campus
- You manage multiple vendors and contracts but have no single view of service status
- Verifying that scheduled visits actually happened requires chasing your service company
- You have no visibility into breakdown frequency, response times, or SLA compliance
- Renewals and compliance documentation are discovered last-minute, not tracked proactively
How we think
Principles, not posters
These aren't aspirational values written for a careers page. They're the decisions we make when building and improving the product.
Reliability over hype
01Software used to manage critical infrastructure needs to work every time, predictably. We don't ship features to impress — we ship features that hold up under operational load. Stability and correctness matter more than novelty.
Clarity over complexity
02A field technician needs to open the app, find the job, and get to work. A manager needs to see the status of 200 lifts at a glance. Complexity that serves no operational purpose is a bug, not a feature.
Systems over chaos
03Good operations run on repeatable processes — not on the memory of your best employee. Elevator360 is designed to encode your workflows into the system so that the right thing happens by default, not by exception.
Accountability in service
04Every job, visit, and breakdown should have a clear owner and a clear record. We build the audit trail and the visibility that makes accountability possible — for your team, and for your clients.
Get started
Start managing your operations better
If your team is still tracking lifts in spreadsheets or coordinating jobs over chat, Elevator360 is a direct upgrade. Setup takes less than 30 minutes.
14-day free trial · No credit card required