Everything you need to manage lift operations
From the moment a lift is installed to the moment a service report is filed — Elevator360 covers contracts, scheduled maintenance, breakdowns, technician dispatch, and reporting in one system.
Modules included
100+
Capabilities
19
Modules
1
Unified system
Sales
Lead-to-customer pipeline
Service
AMC, breakdown & PM
Operations
Technician dispatch & jobs
Intelligence
AI insights & analytics
Core Capabilities
10 modules. One operational system.
Each module covers a distinct part of the service lifecycle — but they share the same data, so a breakdown ticket already knows the lift, the contract, and the last technician who touched it.
01 · Customer & Lift Registry
Every lift and customer — one searchable source of truth
Replace scattered spreadsheets with a single registry. Every lift unit mapped to its customer and site, full specs stored, and the complete account history accessible in one click.
- Lift records with make, model, capacity, serial number, and installation date
- Installation tracking with milestones and completion status
- Link each lift to its customer account and site address for quick lookup
- Monitor lift lifecycle: installation → warranty → AMC → end-of-life
- Unified customer profile with contacts, address, and full activity history
- Multi-lift accounts: multiple units under one customer with full history
End-to-end workflow
From breakdown to billable report — one continuous flow
No data re-entered between stages. The same ticket carries through every system, every team, every report.
Breakdown reported
Call, email, or self-service ticket. Caller, lift, and fault captured at the source.
Auto-attaches lift profile, AMC contract, and recent service history.
Ticket created
Severity tagged automatically; entrapments fast-track to the top of the dispatch board.
SLA timer starts. Ops lead notified for P1 events.
Technician assigned
Closest available technician with the right skills picks up the job from their queue.
Job card includes site access notes, parts likely required, and SLA window.
Issue resolved
Field updates flow back live: en route, on-site, parts used, photos, customer signature.
If escalation needed, ticket reroutes without losing context.
Logged & reported
Service report auto-generated. Customer gets a summary. Metrics roll into the dashboard.
SLA compliance, parts consumption, and uptime updated in real time.
Average ticket lifecycle: 3 hr 42 min from report to closed report — across 1,200+ tickets this quarter.
Breakdown reported
Call, email, or self-service ticket. Caller, lift, and fault captured at the source.
Auto-attaches lift profile, AMC contract, and recent service history.
Ticket created
Severity tagged automatically; entrapments fast-track to the top of the dispatch board.
SLA timer starts. Ops lead notified for P1 events.
Technician assigned
Closest available technician with the right skills picks up the job from their queue.
Job card includes site access notes, parts likely required, and SLA window.
Issue resolved
Field updates flow back live: en route, on-site, parts used, photos, customer signature.
If escalation needed, ticket reroutes without losing context.
Logged & reported
Service report auto-generated. Customer gets a summary. Metrics roll into the dashboard.
SLA compliance, parts consumption, and uptime updated in real time.
How it actually works
Four modules, in operational detail
The same pattern applies across the platform: replace ad-hoc coordination with a structured workflow that captures the work as it happens.
Deep dive · 01
AMC management — from a renewal scramble to a calm pipeline
AMC contracts are the commercial spine of a lift service business. When they're tracked in spreadsheets, renewals slip, scope drifts, and revenue leaks quietly.
Problem
The problem
- Contracts live in shared Excel sheets edited by three different people
- Expiry dates are noticed only when a client calls about a missed visit
- Coverage scope (parts, exclusions, SLA) is buried in PDFs nobody re-reads
- Renewals depend on someone remembering to chase — usually the wrong someone
Solution
What Elevator360 does
- Contracts modelled as first-class records, not rows in a sheet
- Per-lift coverage with parts, exclusions, and SLA targets attached
- Auto-generated PM visit calendar from contract terms — no manual entry
- Three-stage alerts at 60, 30, and 7 days before expiry, routed to the owner
- Renewal workflow with version history, approvals, and billing snapshot
Outcome
The outcome
98%
AMC renewal rate
- No contract lapses without a deliberate decision
- Ops leads see expiring contracts a quarter ahead — not a week late
- Client retention conversations happen on time, with full context
Why move off spreadsheets
What changes when the operation runs on a real system
Not a marketing comparison. A practical look at the gap between how most lift companies run today and what a structured system gives them.
Capability
Spreadsheets
Excel · Google Sheets
Manual tracking
Phone · WhatsApp · paper
Elevator360
Operational platform
Single source of truth
Every lift, contract, and ticket in one system
AMC expiry alerts
Proactive notifications before contracts lapse
Auto-scheduled PM visits
Calendars generated from contract terms
Audit trail per ticket
Who did what, when, with timestamps
Mobile job cards for technicians
Field updates flow back in real time
SLA tracking & breach warnings
Continuous measurement, not quarterly review
Client-ready reports
Uptime, visits, and parts exported on demand
Scales beyond one operator's memory
Works at 200 lifts the same way as at 20
Spreadsheets and manual tracking work — until the portfolio grows or a key person leaves. Elevator360 is built so the system doesn't depend on memory or goodwill.
Get Started
Start managing operations with clarity
Move your AMC contracts, breakdown tickets, and technician workflows onto a single system. Setup takes under 30 minutes — migration from spreadsheets is bulk-imported in one pass.
14-day free trial · No credit card required · Migration support included
What you'll have on day one
- 01
Your lifts imported
Bulk import from Excel — sites, models, and AMC contracts in place.
- 02
Workflows configured
Default ticket pipeline, SLA targets, and PM frequencies set up.
- 03
Team onboarded
Ops leads, dispatchers, and technicians invited with the right access.
- 04
Live dashboard
Active lifts, expiring AMCs, and open tickets visible from the first hour.